FAQ

Where do you ship?
We currently ship within the contiguous United States only.

How long does order processing take?
Orders are usually processed within 1–2 business days, Monday through Friday, excluding public holidays.

How long does delivery take?
Estimated delivery time is usually 3–7 business days after shipment, depending on the customer’s location, carrier performance, and operational conditions.

Do you provide tracking?
Yes. Once an order ships, tracking information will be sent to the customer by email.

What is your return policy?
Eligible items may be returned within 30 days after delivery. To start a return, please contact us at [info@quasarlightllc.com](mailto:info@quasarlightllc.com) with your order number and reason for return.

What if my item arrives damaged, defective, or incorrect?
Please contact us at [info@quasarlightllc.com](mailto:info@quasarlightllc.com) with your order number and clear photos. Our support team will review the issue and provide an appropriate resolution.

What kind of products do you offer?
We specialize in ergonomic sleep products and comfort accessories designed to support everyday comfort and rest.

Can your products treat neck pain, back pain, sciatica, arthritis, or medical conditions?
No. Our products are designed for comfort, support, and general wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

How can I contact customer support?
Email: [info@quasarlightllc.com](mailto:info@quasarlightllc.com)
Phone: +1 307 201 9593
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET